GRCS Eagles Ice Center Assistant Manager
POSITION TITLE: Eagles Ice Center Assistant Manager
BUILDING: Eagles Ice Center
CONTRACT/STATUS: Hourly or salaried
REPORTS TO: General Manager
POSITION SUMMARY
The Assistant Manager supports the daily operations of the ice center, ensuring a safe, clean, and enjoyable environment for guests, staff, and program participants. This role assists with staff supervision, event coordination, customer service, and facility maintenance.
MAJOR RESPONSIBILITIES
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Assist in day-to-day arena operations, youth and adult hockey programs, tournaments and special events
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Supervise and support part-time staff
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Ensure high standards of customer service and respond to guest inquiries, concerns, and incidents
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Help maintain facility cleanliness, safety standards, and equipment functionality
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Responsible for ice maintenance, facility and equipment repairs, and daily janitorial routines
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Assist with cash handling, and basic financial reporting
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Ensure collection and documentation of registrations and fees
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Implement seasonal facility refurbishment projects
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Monitor and enforce arena policies and safety procedures
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Act as Manager on Duty in the absence of the General Manager
REQUIREMENTS
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High school diploma or equivalent required; associate’s or bachelor’s degree preferred
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1–3 years of experience in recreation management, sports facilities, or customer service
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Previous supervisory experience preferred
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Strong communication, organizational, and problem-solving skills
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Ability to work flexible hours, long shifts, including evenings, weekends, and holidays
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Basic knowledge of ice arena operations and safety procedures is a plus
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Valid Michigan driver’s license for Zamboni operation
Physical Requirements:
- Ability to stand for extended periods
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Capability to lift up to 50 lbs
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Comfortable working in a cold environment
Work Environment:
- Indoor ice arena setting with exposure to cold temperatures and moderate noise levels
The Assistant Manager is a:
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Disciple of Christ
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Culturally competent professional
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Communicator and collaborator
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Thoughtful neighbor
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Justice seeker
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Creative solution finder
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Lifelong explorer
READY TO APPLY?
Applicants should complete the online support staff application available on the GRCS website and submit it along with a letter of interest to Teresa Quiggle (tquiggle@grcs.org), General Manager, Eagles Ice Center. Application deadline: Until filled